DEPARTMENT: Service

REPORTS TO: Service Manager

JOB SUMMARY: This position works closely with the Service Manager and maintains accurate and timely reports and records relative to the service department’s operation within the dealership. Areas of record responsibility are work orders, processing warranty and product improvement claims, maintaining Service Department records, updating customer profiles, maintaining department accessories and supplies, and preparing Technician efficiency reports.

Also, responsible for maintaining confidentiality, meeting deadlines, and enforcing the letter and spirit of company policy, procedures, and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
Process warranty claims, including computation of charges, submission and follow-up.
Maintain the Service Departments filing and records.
Maintain the service library ensuring pertinent information is available and current. This includes bulletins, manuals, video tapes, etc.
Keep customer informed and up to date of work order status.
Assist in scheduling work for the Technicians.
Update customer profiles, pulling information from customer work orders.
Prepare Service Technician efficiency reports.
Keep Service Manager informed.
Attend training classes or meetings as required for safety, new software products, etc.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Keep work area neat, clean, and organized.
Maintain accessories and supplies for department.
Other duties and projects as may be assigned or re-assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

None

Education and/or Experience:

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED equivalent
Basic knowledge of accounting practices
2 years experience in an automated office environment
General understanding of mechanical/technical terms preferred

Knowledge, Skills, and Abilities:

Working knowledge of methods, materials, tools, and techniques used in the repair of outdoor power equipment/agricultural equipment.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to deal with employees and public in a courteous, tactful, and patient manner.
Ability to take initiative and organize responsibilities and job duties to obtain maximum effectiveness.
Ability to understand and carry out management requests.
Good listening skills.
Good written communication skills.
Good observation skills.
Good interpersonal skills.

SPECIAL REQUIREMENTS:

Prompt and regular attendance
Display Positive Energy
Travel for meetings/training classes as required

EQUIPMENT OPERATED:

General office equipment
Computer

PHYSICAL QUALIFICATIONS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands to finger, handle or feel objects, tools, or controls, reach with hands or arms; occasionally required to climb and maintain balance, stoop, kneel, crouch or crawl.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 or more pounds with assistance.
Specific vision abilities required by this job include close and distance vision, the ability to distinguish and identify colors, depth perception, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate to loud.
The working environment while performing the duties of this job will require the employee to regularly work in an indoor office environment in a shop area; frequently work near moving mechanical parts and occasionally be exposed to outdoor weather conditions, extreme cold (weather), extreme heat (weather), and vibrations.

SELECTION GUIDELINES: Formal application, rating of education and experience, oral interview and reference check.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Goldman Equipment

Our company began in 1946 when Mr. Harry Goldman, Jr. recognized the local farmers in the Tensas Parish area’s need for a readily available local equipment supplier. The first store was established in Waterproof, Louisiana enabling the area farmers to finally put their mules to pasture and start using more efficient mechanized farming equipment. As yields increased in the area, so did Goldman Equipment. In the 70-plus years since its establishment the Company has been able to incorporate other equipment dealerships as well as build new locations, swelling the Company’s customer base dramatically. This growth results in a business footprint that stretches throughout northern and central Louisiana.

This has been mutually beneficial to the surrounding farmers, commercial customers, residential land owners, small Ag, and governmental customers as well as to the Company itself. Goldman Equipment’s success has resulted in a strong, stable Service, Parts, and Equipment resource that area customers can feel comfortable relying upon to be there day-to-day for them. The Company is a solid staple in their communities for their businesses and personal needs.

Investing in our people by providing them with the opportunities of career development ensures our customers receive the best possible service. We have a commitment to continuing education which provides Goldman Equipment with outstanding, highly skilled and knowledgeable employees. Our Service Technicians, Parts team and Sales team strive to be Masters at their craft.

More than being a John Deere dealership that focuses on nothing more than “moving metal”, Goldman Equipment has developed dedicated departments of knowledgeable, highly skilled employees to provide the latest in AMS (Ag Management Solutions) technology with our Integrated Solutions Group, self-propelled sprayers, irrigation solutions, satellite land leveling and ditching, and crop/soil/fertilizer analysis and prescriptions. The talented professionals found within these specialized departments are Masters at agriculture management.

Goldman Equipment, LLC is a forward-thinking Company that never sits still. We are looking for self-motivated problem solvers that enjoy continuing to learn, grow and develop their careers.